Client support and the Jotek Client Portal
Existing clients can manage projects, invoices and messages in the Client Portal, or contact our support team for help with websites, hosting, email and IT.
Which sign-in do I need?
Jotek Client Portal
For projects with Jotek: requests, milestones, quotes, invoices, payments, receipts, messages and portfolio approvals.
Hosting and domains billing
For web hosting plans and domain names: orders, renewals and hosting invoices in the Jotek billing client area.
Getting started with the Client Portal
Create your account
Register with your email address, or use the welcome email we send when you become a client. Confirm your email and choose your password.
Choose your country
Your country sets the currency used for your overview: UGX for Uganda, KES for Kenya, TZS for Tanzania and USD elsewhere.
Follow and manage your work
See requests, projects, quotes, invoices, receipts and messages. Each invoice stays in the currency agreed for it.
- Send a new request and follow its progress
- See delivery milestones for your projects
- Receive quotes and accept or ask questions
- View invoices and receipts, and pay invoices
- Report a bank or mobile money payment with its transaction ID
- Message our team privately and share files
- Invite colleagues to your organisation
- Approve or decline before your project is shown in our portfolio
Support questions
I forgot my Client Portal password
Open the sign-in page and choose Forgot password. We will email you a secure link to choose a new one.
I did not receive my welcome email
Check your spam folder, then contact us and we will resend it from your client record.
Where do I pay a hosting renewal?
Hosting and domain invoices are in the billing client area at billing.jotek.tech. Project invoices are in the Client Portal.
I paid by bank transfer or mobile money. What now?
Open the invoice in the Client Portal and send your transaction ID. We confirm the payment and issue your receipt.
Is my information private?
Yes. You only see your own organisation’s records, and we never publish your project without your approval.
Request support
Not a portal user yet, or something is not working? Send the details here and our support team will contact you.